Term Of Use

Welcome to Vruttalayam, a non-profit e-commerce platform dedicated to bringing authentic Indian snacks, sweets, and food to customers across the United States. These Terms and Conditions govern your use of our website and services. By accessing our platform and placing an order, you agree to be bound by these terms. Please read them carefully.

1. Account Creation and Use

1.1 Registration and Account Security

  • To access certain features, including order placement and tracking, you may be required to create an account.
  • You are responsible for maintaining the confidentiality of your account credentials, including your username and password.

1.2 Accuracy of Information

  • By registering, you agree to provide accurate, current, and complete information during the signup process.
  • You must update your account information as needed to ensure accuracy.

1.3 Account Responsibility

  • You are solely responsible for all activity on your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or disrupt other users’ experiences.

2. Privacy Policy

2.1 Collection and Use of Personal Information

  • Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you consent to these practices.
  • Personal data includes contact details, addresses, payment information, and order history.

2.2 Review of Privacy Policy

  • It is your responsibility to review our Privacy Policy to understand how your data is handled.

3. Orders and Payments

3.1 Order Placement

  • Placing an order on our website constitutes an offer to purchase products under these Terms.
  • We reserve the right to accept or decline orders at our discretion, especially in cases of suspected fraud or unavailability of items.

3.2 Pricing and Payment Methods

  • All prices are listed in U.S. dollars (USD) and are subject to applicable taxes and fees.
  • We accept the following payment methods:
    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • Debit Cards
    • Interac Payments
    • Bank Transfers (for offline orders upon request)
    • Cash on Delivery (COD) where applicable
  • Payments are processed securely through third-party payment gateways, and we do not store credit/debit card details.

4. Delivery and Returns

4.1 Shipping and Delivery

  • Delivery estimates are provided at checkout but may vary due to factors beyond our control (e.g., weather, courier delays).
  • We currently ship across the U.S. and work with trusted delivery partners to ensure timely service.

4.2 Returns and Refunds

  • Due to the nature of perishable food products, we do not accept returns unless:
    • The wrong item was delivered.
    • The product was damaged or expired upon arrival.
  • Refunds or replacements are offered on a case-by-case basis. Contact customer support within 48 hours of receiving the order for assistance.

5. User Conduct

5.1 Prohibited Activities

By using our services, you agree not to:

  • Engage in fraudulent transactions.
  • Misuse our website or disrupt its functionality.
  • Upload harmful content such as malware or offensive material.
  • Violate any U.S. laws, regulations, or intellectual property rights.

5.2 Consequences of Misuse

  • We reserve the right to terminate accounts that violate these terms.
  • Any fraudulent activity may be reported to law enforcement.

6. Termination of Services

6.1 Account Suspension or Termination

We may suspend or terminate your account without prior notice if:

  • You violate these Terms.
  • You engage in activities that may harm Vruttalayam or its users.
  • We are required to do so by law.

6.2 Consequences of Termination

  • Upon termination, you will lose access to your account and order history.
  • Any unpaid amounts remain due and payable even after termination.

7. Changes to Terms and Conditions

7.1 Updates to Our Terms

  • We reserve the right to modify these Terms and Conditions at any time.
  • The latest version will always be available on our website, with the last updated date indicated.

7.2 Acceptance of Changes

  • Your continued use of our services after any modifications constitutes acceptance of the updated Terms.

8. Contact Information

If you have any questions, concerns, or requests, please contact us:

Email: usavadtaldhaminc@gmail.com
Phone: +17328249004
Website: vruttalayam.com

Thank you for supporting Vruttalayam. We are committed to providing high-quality Indian snacks, sweets, and food while maintaining transparency, security, and customer satisfaction.